- Home
- /
- FAQ
FAQ
Below you’ll find answers to the most common questions you may have on audible and visual signalling. If you still can’t find the answer you’re looking for, just Contact us!
For some products we offer spare parts like domes or gaskets. Most lenses, flash-tubes and xenon circuits may be found in the spares section of this site. If you need anything, please contact the team at mail@beaconlamps.com.
The XFE, XFL, XFH, XFJ and XFK xenon beacons all have the ability to synchronise. For example, if you were to use 4 XFE beacons staggered along a wall, they could be wired to flash all at the same time using the sync option.
Volume can be adjusted on the IAS-E/ISB-E, IAS-T/ISB-T and IAS-C/ISB-C electronic sounders and combined beacon sounders. The ISB-R and ISB-S and the motor driven sirens all have a set volume.
We sell the domes, lamps, flashtubes and a variety of other items as spares. If you would like to contact our sales team with the part number of the unit you own, they will be happy to help you with part numbers and availability.
The ISB-C, ISB-E and ISB-T have separate wiring for the sounder part and the beacon part to allow for separate controlling. This is not possible on the ISB-R and ISB-S.
Yes, of course. Give us a call on 01283 550850 and, if the items are in-stock, we will do all we can to have everything ready for you.
We manufacture beacons that meet the requirements for ICAO Low Intensity. The requirement states that these must be red and none flashing. We sell Type A and Type B; Type B being brighter than Type A. Low intensity warning signals are suitable for fixed structures less than 45m in height, width and length.
Direct Purchase: The option to purchase deegee products in overseas territories directly is subject to non-exclusive agreements being in place in the territory in question. Do contact us for details of your nearest distributor.
Direct Purchases: You can either purchase our products directly or through any UK wholesaler you may already be dealing with. However, if you haven’t traded with us previously, payment needs to be made in advance. We do require a purchase order or confirmation in writing by email/fax that you wish to order. By return, you will receive a proforma invoice for payment. Any quoted lead times apply from receipt of ‘cleared’ payment.
Opening a Sales Account: To open a deegee sales account, please contact us by email (mail@beaconlamps.com) or telephone (01283 550850) and we will be happy to guide you through the process.
UK National Distributors/Wholesalers: We work closely with a national distribution network comprising of global distribution companies, the national wholesaler network, and independent wholesalers.
The majority of our products are surface mounted however many have side entry options. Most also have drill outs on 51mm centres, ideal for conduit box mounting and for use with our right angled mounting brackets. Our LED and Xenon beacons can be mounting any way up, however we recommend that filament bulb beacons and rotating mirror beacons be mounted upright. Our sounders and beacon sounders with horns should not be mounted upright in areas where water might collect in the recess, and our motor driven sirens should ideally be mounted pointing down to avoid anything collecting in the spinning impeller.
From receipt of order, we are usually able to despatch your goods the same or next working day.
Most of our UK deliveries are sent on a next-working-day service and, in most cases, an in-stock order received before 13:00 will be despatched that day for delivery on the next working day. For very urgent orders, we have access to before 9:00, before 10:30 and before noon services as well as working directly with you should you need to collect in-person.
If you would like a product for demonstration purposes or for an exhibition for example, please contact us with requests and we can advise further.
We understand that sometimes our customers require only a small, low-cost, item. Therefore we operate a policy of no minimum order quantity as well as no minimum order value.
In nearly all cases we are able to offer some form of free-carriage to the whole of the mainland UK. In the rare circumstances where we are unable to do this, either due to a very small order value or the delivery location incur some form of surcharge, we will contact you in advance to discuss options.
For all deliveries off the UK mainland, we work with a host of delivery companies to secure the best value service to meet your needs. As above, we will contact you in advance to discuss your options before making any charge.
Our UK offices are open:-
- Monday to Thursday 07:30-17:00
- We are closed on Fridays, Saturdays and Sundays, as well as all UK public holidays.
As a company we are registered to ISO 9001. All of our products are EMC tested and CE marked and Certificates of Conformity for our products can be provided on request.
UC is used in some of our part numbers and stands for Universal Current. This means that the unit can be used on AC or DC supply but is voltage specific eg. 115v UC can be used with 115v Ac or 115v DC supply.
These are voltage ranging units. VRA can be used with 12-100v DC and 12-72v AC, VRC can be used with 80-130v DC, and VRD can be used with 45-65v AC and 55-95v DC.
CAD files are available to download for all products as .STEP files – See the “Downloads” tab on the individual product page.
In addition to the standard .STEP files, be sure to contact us if you have a specific requirement.
Dynamically, always up to date, PDF files for all products can be found on the “Downloads” tab on the individual product page. A compatible web browser or PDF reader is required.
The motor driven sirens create their sound by the internal motor driving a bladed impeller that draws in air and pushed it out through vents to create a whirring sound. This is the only sound it is capable of and is a set volume. These are suitable for remote areas and for environments with many other sounds, for which something distinguishable is required. The electronic sounders have a variety of tones and most have adjustable volume for greater control, and generally draw less power. These are commonly used for fire systems.
The telephone ring initiated beacons all have a REN rating of 1. We supply the TPD which is line powered and doesn’t need any additional power supply, and the TXD, TXL and TXV which all need to be wired to a phone line and a 230v power supply.
We accept Credit Card and direct bank transfer as forms of payment.
Our products are manufactured at our facilities in Swadlincote, Derbyshire, UK. For further information about our company, please visit the About Us section.
For questions about products that are no longer in the range, please contact the team at mail@beaconlamps.com directly. We also provide documents such as assembly instructions and data sheets for discontinued products – just ask!
Customs codes for all products may be found on the individual product page.
Information on the maximum light or volume of a product series can be found directly on the respective product page.
If you wish to speak to a member of our technical team regarding a query of your product, please call us on 01283 550850.