Personal identification information
The Company may collect personal identification information from Users and Individuals in a variety of ways, including, but not limited to, when Users visit the Site, register on the Site, subscribe to the newsletter, respond to a survey, fill out a form, have telephone, fax or email contact or meet in person a representative of the Company, and in connection with other activities, services, features or resources we make available on the Site and during the normal course of carrying out the business of the Company. Users and Individuals may be asked for, as appropriate, name, email address, mailing address, phone number, although Users may also visit the Site anonymously. Personal identification information is only collected from Users and Individuals if they voluntarily submit such information to us, and they can always refuse to supply such information, except that it may prevent them from engaging in certain Site and Company related activities.
Non-personal identification information
The Company may collect non-personal identification information about Users whenever they interact with our Site. Such information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service- provider utilized and other similar information.
Web browser cookies
How we process personal information
The Company controls and processes (collects, uses and stores) User’s and Individual’s personal information for the following purposes:
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions
We may use the information Users and Individuals provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users and Individuals provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If the User or Individual decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
- If at any time the User or Individual would like to unsubscribe from receiving future emails, or refrain from being contacted by telephone by the Company, detailed unsubscribe instructions are prominent at the bottom of each email, or User or Individual may contact us via our Site, or they may inform the Company’s Sales Administrator, who will action the request .
How we protect your information
The Company employs appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site or within the Company’s premises and systems. In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) to countries which do not have Data Protection Laws equivalent to those in the UK. Where this is the case the Company will take all reasonable steps to ensure the privacy of your information.
Steps will be taken to ensure information is accurate, up to date and retained for no longer than is necessary. You are generally entitled at no cost (provided requests are not deemed excessive) to have access to the personal information held by us, and we will respond to any such request within one month.
Sharing your personal information
We do not sell, trade, or rent User’s or Individual’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate the Company’s business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided either that you have given us your express permission or for the fulfilment of a legitimate business or employment contract or to meet the Company’s legal obligations.
Third party websites
Advertisements and other content may appear on our Site, linking to the sites and services of other third parties. This content and the links are not controlled by us and we are not responsible for the practices employed by any websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing and will have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site or interacting with the Company by means of telephone, email or post, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
D G Controls Limited
Cadley Hill Road
+44 (0)1283 550850
This document was last updated on May 16 2018