Congratulations to the team!

Congratulations to the team!

D. G. Controls Ltd has been an “Investor in People” since 2000, and has always recognised the importance of having well-trained staff in its teams. Internal and external training-providers are used, and all staff are encouraged to develop themselves within their current roles and their potential capabilities. Even though we are a fairly small company in terms of numbers, through well-managed delegation and fostering trust and accountability, we have a culture of developing individuals in their skills and experiences, even where out-right promotion is not always a possibility.

To that end we recognise the following individuals who have “stepped-up” to develop themselves in their roles, and in the process helped the business to run that bit more effectively and efficiently.

Well done Donna Sidwells for completing her Supervisory Training just before the Christmas break. Donna was promoted from the Manufacturing Team to Factory Supervisor about 18 months ago, but it was quite difficult to get some good formal basic training and guidance to help her in this transition “from friend to supervisor”. The course run by Lawrence Training was a great start. As Donna said when she returned, “The biggest thing I learnt was how to see myself more as others see me. It has really helped me to focus on how I am perceived in my job, as well as how I perceive myself. It was really helpful.”

Congratulations also to Elliot Rose from the Manufacturing Team for his recent certification as a Fork Lift Truck Driver. Attending a week-long off-site Fork Lift course, Elliot gains his Fork Lift Driving Licence and registration onto the RTITB Nors System. Elliot was well-prepared on his return to re-organise the storage areas in the D. G. Controls factory, and has taken over all the routine maintenance and checks on the Linde Lansing machine. “I really enjoyed it,” said Elliot of the course, run by RTS Training Ltd. “Big boys toys” I think would be our response!

A large part of D. G. Controls’ sales interaction takes place over the telephone, and to help “up-our-game,” the UK sales team went for an intensive day’s training with Derbyshire & Nottinghamshire Chamber (DNCC) on telephone skills, both regarding incoming calls and outgoing calls. Called “Maximising the Enquiry”, the presenter worked with the team to adapt questioning techniques, capture information, and generally make sure they get the most they can do out of that time on the phone with our customers and potential customers. Whilst already well-versed in telesales techniques, and “not teaching grandmothers to suck eggs,” Lisa Baum, Stacey Porter and Jo Lovatt all came back with a fresh insight on how this non-visual sales technique works, and how they can move onto the next level with this crucial part of our business.

 

deegee sponsors First Aid Course

 

Deegee was the proud sponsor of a Basic First Aid Training course recently, run by the Diocese of Derby.

Hosted by St. George & St. Mary’s Church, Church Gresley, deegee sent 2 employees for refresher and 3 for beginner First Aid training.  The remaining 12 places were offered to the leaders of the Children’s and Young People’s groups associated with the church.

The course was delivered in a hands-on way, employing a special combination of humour and gravity for what could have been a quite onerous experience.  After bandaging each other up in appropriate fashion and demonstrating our resuscitation skills on “Resusci-Annie”, the trainer advised that everyone had successfully passed.

The Basic First Aid Training course is recognised by the Health & Safety Executive (HSE), and as well as being a great enhancement to the deegee skill-set, may also equip those trained to help save a life one day, in work or out.

Changing Gear For Growth

The deegee team have always been keen to undertake training and new experiences, and Office Manager Lisa Baum leads by example. 

A 2 day Change Management course set in a beautiful location in Middle Aston, Oxfordshire took Lisa and 8 other delegates from various backgrounds through a detailed explanation of the change process within an organisation, and the best way to manage these changes.  

“Practical outdoor tasks which involved planning, strategic thinking, and crucially communication were great fun and a very useful learning tool.  We had no option but to get stuck in, as you can see from the glamorous head-gear!!   I feel the overall experience has been very beneficial to me,” said Lisa.  “By making me aware of the importance of thorough planning, in addition to maintaining good channels of communication throughout, and taking these into account, future changes will be smoother and more structured transitions.”

Closing with an open forum session which allowed all delegates to discuss issues or incidents that they have experienced within their organisation during the change process, the course remained thoroughly relevant to the real-life situations of the attendees.

ISO 9001:2008 – A Quality Achievement

Following a thorough DQS:UL audit today at our Swadlincote, UK facility, D.G. Controls Ltd are delighted to announce that the Company has transitioned successfully to meeting the new ISO 9001:2008 Quality Management System (QMS) Certification.

D.G. Controls Ltd has been ISO certified for over 16 years, originally compliant with the BS5750 QMS, which subsequently became ISO 9000:1994 and then ISO 9001:2000, which had been released in 2000.
ISO 9001:2008 is highly respected around the world as the most wide-reaching and influential set of standards of quality management systems and practices, and clarifies the existing requirements of the previous standard, ISO 9001:2000.

Wendy Whiten, Operations Director stated that “The Quality Management System is integrated into all activities which take place at D.G. Controls Ltd, and as such forms an essential indicator of business success and achievement for the organisation. Achievement of ISO 9001:2008 is testament to the Company’s investment and commitment to improved customer satisfaction, staff motivation and training, and continuous business improvement. I am so pleased for the Company’s employees that this certification has been awarded, as every individual knows their contribution to its success.”

The new Certificate will be issued by UL over the next few weeks, and be available for download on our website as soon as it is received.


Another first for deegee

D. G. Controls Ltd are delighted to report that Lisa Baum, Sales Team Supervisor,  is now a member of the Institute of Leadership Management, having successfully passed the ILM Certificate in First Line Management Level 3.

After evaluating a number of supervisory courses, deegee chose the ILM course as it was important to develop and challenge Lisa to go further in her career, rather than just recognise where she already is, as qualifications such as the NVQ can tend to do.  It is essential particularly in a small company that individuals are as widely-skilled as they can be, and this was especially important for Lisa as she took a more senior supervisory position.

The training was delivered by a tutor, but in a group setting.  This allowed Lisa to get one-to-one input from the tutor, whilst sharing knowledge and experience with the other candidates.  Key topic areas included Management of Change, Time-Management, and Motivation, Coaching & Development of team members.

And the benefits are already being felt by Lisa and by the business.  As Lisa said, “I have become a lot more confident and assertive in my role, allowing me to delegate and manage the team more effectively, ensuring that the Sales Team as a whole runs more efficiently.”