ISO 9001 : 2008

ISO 9001 : 2008

The same week in November that some of  the deegee team were exhibiting at SPS/IPC/Drives in Nuremberg, the rest of the business hosted a UL auditor for the triennial ISO9001:2008 audit.  During triennial audits the complete Quality Management System is interrogated, and a decision taken whether to re-issue certification for a further 3 years.

Deegee has had a certified Quality Management System for many years, being one of the first SMEs to realise its value as a business development tool.  Rather than take the view of some companies that it is a collection of paperwork which gets dusted-off every year for the external audit, deegee have embraced it as the backbone of the company, on which everything we do and how we behave hangs.

Instead of holding annual Management Review Meetings, the agenda of the company’s Monthly Team Meeting covers each of the key sections of the standard as an indicator of how the business is performing.   Having introduced  Critical Success Factors relating to each area of the ISO standard, the business has a quantitative measure of Customer Satisfaction, reaching far beyond a Customer Feedback Form.  “Is the customer satisfied?” is the question ISO 9001:2008 is fundamentally trying to answer.

The UL Auditor was staggered at how deegee is using the Quality Management System in these ways, transforming what is often still treated as a “bolt-on” for companies into a core strategic business tool.  He had never seen the standard implemented in such a way, stating that “the Critical Success Factors are really it, an absolute measure of whether the [Quality Management] System is working”.

The Auditor was also extremely complimentary about the standard of knowledge of the business’ operations and objectives amongst all of the staff he interviewed during the audits.  Wendy Whiten, Operations Director said after being told that the recommendation was for the certificate to be re-issued, “It is essential that the business maintains its ISO certification, but to do so with such a positive report makes me so proud of all the team.”

We have now received the new ISO9001:2008 certificate and this is available for download from the deegee website.

ISO 9001:2008 – A Quality Achievement

Following a thorough DQS:UL audit today at our Swadlincote, UK facility, D.G. Controls Ltd are delighted to announce that the Company has transitioned successfully to meeting the new ISO 9001:2008 Quality Management System (QMS) Certification.

D.G. Controls Ltd has been ISO certified for over 16 years, originally compliant with the BS5750 QMS, which subsequently became ISO 9000:1994 and then ISO 9001:2000, which had been released in 2000.
ISO 9001:2008 is highly respected around the world as the most wide-reaching and influential set of standards of quality management systems and practices, and clarifies the existing requirements of the previous standard, ISO 9001:2000.

Wendy Whiten, Operations Director stated that “The Quality Management System is integrated into all activities which take place at D.G. Controls Ltd, and as such forms an essential indicator of business success and achievement for the organisation. Achievement of ISO 9001:2008 is testament to the Company’s investment and commitment to improved customer satisfaction, staff motivation and training, and continuous business improvement. I am so pleased for the Company’s employees that this certification has been awarded, as every individual knows their contribution to its success.”

The new Certificate will be issued by UL over the next few weeks, and be available for download on our website as soon as it is received.

New ISO 9001:2000 Certificate available for download

deegee ISO9001 Certificate

Following our successful audit last autumn, and after what seems months of waiting, we today received our hard-copy updated ISO9001:2000 certificate.

We know that many of you have been waiting for this from us to comply with your own Quality Systems.  We have therefore made the ISO 9001:2000 certificate available for direct download from the Company Information page of our website – HERE.